Terms of Service

These Terms govern your access to and use of Calo (“the Service”), provided by Stefan Neuber, Stahnsdorfer Straße 140a, 14482 Potsdam, Germany. By using Calo you agree to these Terms. If you don’t agree, please don’t use the Service.

1. What Calo is

Calo is an AI-powered nutrition assistant you interact with via iMessage. Calo can estimate calories and macronutrients from photos, voice notes, and text descriptions of food, suggest meals, and offer general guidance based on the information you provide.

Calo is not a medical service. The information Calo provides is for general informational purposes only and is not a substitute for advice from a qualified healthcare professional, dietitian, or physician. Always consult a licensed professional before making significant changes to your diet, especially if you have a medical condition, are pregnant, or are taking medication.

2. Eligibility

You must be over 18 years old to use Calo. By using Calo you confirm you meet this requirement and that the information you provide is accurate.

3. Your account

• Your phone number is your identifier with Calo. Keep it secure.
• You are responsible for the activity on your account, including conversations sent to Calo.
• One person per account. Please don’t share access with others.

4. Acceptable use

You agree not to:

• Use Calo for any unlawful, harmful, fraudulent, or deceptive purpose.
• Send sexual, hateful, harassing, or violent content.
• Attempt to reverse engineer or interfere with the Service or its security.
• Impersonate someone else or misrepresent your information.
• Use Calo to make medical decisions without consulting a professional.

We can suspend or terminate accounts that violate these rules.

5. Subscriptions and billing

Onboarding on textcalo.com is free. After you start chatting, Calo may offer you a paid subscription. Pricing, free-trial terms, renewal terms, and cancellation terms will be presented before you commit. Subscriptions renew automatically until cancelled. You can request cancellation by texting Calo “cancel my subscription” or by using the Stripe billing portal where available. Once cancellation is processed, you’ll keep access through the end of the paid period unless the checkout or billing portal states otherwise.

EU/EEA consumers may have a 14-day right of withdrawal under consumer law. If you ask us to begin providing digital services during the withdrawal period, you may be required to pay for the portion already provided, and in some cases you may lose the right of withdrawal once the service has been fully performed after your express consent. This does not limit any separate free trial or billing protection we present at checkout.

6. Intellectual property

We own the Service, including the Calo brand, software, and content we create. You own the content you send Calo. By sending it to us, you grant us a worldwide, royalty-free license to use that content solely to operate and improve Calo, consistent with our Privacy Policy.

7. Third-party services

Calo is delivered via iMessage, which is provided by Apple Inc. We are not affiliated with Apple. Your use of iMessage is governed by Apple’s terms.

8. Disclaimers

The Service is provided “as is” without warranty of any kind, express or implied. We don’t warrant that Calo will be uninterrupted, error-free, or perfectly accurate. Nutrition estimates are approximations based on visual and contextual cues — they should be used as guidance, not gospel.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) EUR 100. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits our liability for intent, gross negligence, injury to life, body, or health, product liability, guarantees we expressly provide, or any other liability that cannot be limited under applicable law.

10. Termination

You can stop using Calo at any time. We can terminate or suspend your access if you violate these Terms or use the Service in a way that creates risk for us or other users.

11. Changes to these Terms

We may update these Terms occasionally. When we make material changes, we’ll notify you. Continued use of Calo after changes take effect means you accept the new Terms.

12. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Germany, without regard to its conflict-of-laws rules. Mandatory consumer protections in your country of residence still apply. The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Contact

Stefan Neuber · Stahnsdorfer Straße 140a · 14482 Potsdam, Germany · neuberapps@gmail.com